All videos are available for a 12-month rental period. After 12 months, your access will expire automatically.

No, purchasing a video provides a 12-month rental period for streaming access but doesn’t grant ownership. Videos cannot be downloaded and are intended for personal use only.

No, the videos are available for streaming only and cannot be downloaded. However, each video includes a downloadable PDF that you can keep for reference.

No, purchased access is for personal use only. Sharing login information or materials with others is not permitted.

Each video is priced at ¥9,000 for 12-month access. A bundle of five core videos, including four downloadable PDFs, is available for ¥42,500, offering savings compared to buying each video separately.

Occasionally, we may offer discounts or promotions. Please note that discounts cannot be applied retroactively to past purchases.

Yes. Organizations or institutions looking to purchase multiple video accesses for teams or clients can contact us directly at contact@jpkcoaching.com for bulk pricing or discounts based on purchase quantity.

Yes, we may add new videos in the future. Any additional content will be available for purchase separately or in discounted bundles. These additions will not affect the pricing or access to your current content, though future pricing may change based on new content.

Yes, all prices include 10% Japanese consumption tax (JCT).

Our business is based in Japan, so all prices are listed in Japanese Yen (JPY). Payments will be processed in JPY, and your bank or credit card provider will automatically convert the amount into your local currency based on the current exchange rate.

For an approximate conversion:

• Individual Video Price: ¥9,000 (~$60 USD at an exchange rate of 1 USD = 150 JPY)

• Bundle Price (5 Videos + 4 PDFs): ¥42,500 (~$283 USD at an exchange rate of 1 USD = 150 JPY)

The final amount charged may vary slightly depending on your bank’s exchange rate and any applicable fees.

You can use tools like XE Currency Converter (https://www.xe.com/currencyconverter/) to check the latest rates and understand the final cost in your local currency.

Yes, JPK is registered with the Japanese government. You will receive an invoice, and if you require a qualified invoice with a number for sales tax deduction, please email contact@jpkcoaching.com. The qualified invoice will be sent to you separately by email.

We accept the following payment options:

Credit Card: Payments are securely processed via Stripe.
PayPal: For added convenience.

Credit Card (Stripe) and PayPal: Access is typically granted immediately upon successful payment.
SEPA (for European customers using Stripe): A short delay may occur during bank transaction processing.

All sales are final, and no refunds are provided due to the nature of digital content and the immediate access granted after purchase.

If you are a trusted customer, it is possible to pay via bank transfer or WISE. Once your payment has been confirmed (usually within 48-72 hours), you will be granted access to your purchase. Please email contact@jpkcoaching.com for more information about this option.

Click the “Forgot Password” link on the login page, and a reset link will be sent to your registered email. Follow the instructions to create a new password.

Try these troubleshooting steps:

Refresh the Page: Sometimes, a page refresh can resolve the issue.
Check Your Browser: Ensure you’re using a compatible, updated browser (e.g., Chrome, Firefox, Safari).
Clear Your Cache: This can improve performance.

Streaming quality is often related to internet speed. Try the following:

Check Your Internet Speed: A stable connection of at least 5 Mbps is recommended.
Reduce Other Usage: Temporarily reduce usage on other devices on your network.
Adjust Video Quality: Lower the resolution (e.g., from HD to SD) for smoother playback on slower connections.

You can watch the videos on most modern devices, including computers, tablets, and smartphones. The platform supports major browsers (Chrome, Safari, Firefox, Edge) and can be accessed on iOS and Android devices.

Each video is a standalone training session, focusing on a specific leadership skill. Each includes a 10-15 minute video and selected videos have a downloadable PDF with practical exercises or tools.

Yes, you can update your account information, such as your email address, through your profile settings. If you need assistance, feel free to contact us.